Refund policy
FABRIC RETURNS AND CANCELLATIONS:
Our goal is to provide an exceptional customer service. All our fabrics come from world leading companies in textile manufacturing and home decor.
RETURNS: If the fabric, wallpaper or trim was received damaged, please contact us at contact@fabricbistro.com within 15 days of receipt. Make sure to include a photo of the damaged area, your name and order number. Our customer service team will respond to you with a solution. The order may be covered by the shipping insurance or we may be able to send you a replacement.
If you wish to return fabric received in good condition, please initiate a request by sending an email to contact@fabricbistro.com. We can only accept returns on undamaged and uncut fabric orders of 6 yards or more. 30% restocking fee and return shipping charges will apply. The return must be requested within 30 days of order receipt.
Products purchased on sale, swatches, and international orders are not eligible for a refund, exchange, or store credit.
If a returned product arrives in un-sellable condition, without an authorized exception, the refund will not be processed. If your fabric arrived on a roll or bolt, we ask that it be sent back to us rolled or folded on the same bolt or roll to avoid the product from becoming permanently creased or damaged, which may make it un-sellable. An example of such fabric would be velvet, vinyl, leather, laminate and oilcloth.
We offer samples whenever possible. Please keep in mind variations in monitor settings and that colors/textures may show differently on various devices.
Product images are for illustrative purposes only. The colors shown are as accurate as possible within the constraints of lighting, photography and the color accuracy of your screen. We are not responsible for pictures showing differently on your monitor. Fabric manufacturers produce many variations of the same fabrics. The size of the pattern, dye lots may vary. If there are any questions, please contact us before placing an order.
CANCELLATIONS: If you need to cancel an order, please contact as soon as possible. If your order has already been sent to cutting room or an order for your fabric has been placed with our supplier, the cancellation may not be possible. On rare occasions there may be a delay in shipping fabric from the supplier. We will notify customers if there is a delay but we are unable to cancel orders for delays less than 4 weeks. We process orders as soon as we receive them and will attempt to cancel your order unless it has been sent to our warehouse for fulfillment.
ALL OTHER MERCHANDISE RETURNS AND CANCELLATIONS:
MADE TO ORDER ITEMS: All of our made to order products are hand made by expert fabricators in a professional workroom environment. We take great care in making sure that the final products meet designer industry standard. We do not accept returns on made to order products, such as pillows, pillow covers, draperies, table runners and others, unless there is a defect. Requests for damaged or defective merchandise need to be received by us within 15 days of merchandise receipt. Please email us at contact@fabricbistro.com and include any photos of the defect and your order number. All made to order products have an allowance of 1/4" difference from the stated measurements.
INTERNATIONAL CUSTOM CHARGES, TAXES & DUTIES: It is buyer's responsibility to pay all necessary custom fees, taxes and duties associated with the order. We do not have sufficient information on how much individual country and/or custom authority assesses in terms of taxes and duties.
REFUNDS OF PAYPAL PAYMENTS: Due to recent Paypal refund policy change that allows Paypal to keep 3.5%-4.5% in processing fees of the original transaction in the event of a refund or cancellation, we will issue a refund minus the fee retained by Paypal if the transaction is cancelled due at customer's request.